blipwav
Voice-first customer feedback

Five seconds.
That's all it takes.

Your customers scan, tap, and tell you what they really think in one breath. Real voice in, instant transcript and a ready-to-post review out.

Start free
9:41●●● ▾
L
Lumen Coffee
Powered by blipwav
Lumen Coffee asks
How was your
visit today?
We transcribe on the fly and discard the recording.

Voices, not forms. Sentences, not stars. Five seconds, not five minutes. An ear, not a dashboard.

Built for small service businesses
cafés·salons·gyms·yoga studios·clinics·barbershops·restaurants·florists·pilates studios·dentists·boutiques·bakeries·cafés·salons·gyms·yoga studios·clinics·barbershops·restaurants·florists·pilates studios·dentists·boutiques·bakeries·
How it works

Three taps. Counter to inbox.

The whole loop fits inside a single coffee order.

01
Print a QR or NFC tag

Grab the signage pack and stick a QR or tap-to-talk NFC tag wherever eyes go: counter, table, door, receipt.

02
They scan or tap, then speak

Scan the QR or tap the NFC tag, then five seconds of voice. No app, no signup, no form.

03
It lands in your inbox

Audio, transcript, and a drafted Google review, all in less time than the milk takes to steam.

Try it, no signup

What your customer sees.

Tap the mic. We grab the audio, write it down, and draft the review faster than you can say “oat latte.” (This one's just for show.)

Lumen Coffee
How was your visit today?
Tap to speak · 5 seconds
Click a step to play it →
Features

Everything, one tap away.

The survey nobody fills out, finally retired. One sharp tool, not another dashboard to ignore.

Insights · this week

What your customers are saying, at a glance.

A word cloud pulled straight from transcripts, a sentiment split, and the themes that came up most. Click any word to filter the feed below. No charts you have to interpret, just the signal.

  • Positivity share + week-over-week delta
  • Average clip length + longest recording
  • Top five themes with positive/mixed labels
  • Top 30 words across last 7 days
This week
31
↑ 18%
Today
4
of 31
Positive
82%
25 pos · 6 mix
Avg length
9s
longest 19s
Recurring words
lattecroissantoatmatchaslowmorningparkingstafflaptoplightmusicbathroomweekendwindowregular
coffee · 11pastries · 6music · 5wait-time · 4parking · 3
Real five-second voices

A wall of what your customers actually said.

“The oat latte today was the best one I've had in weeks.”

SSarah M.praise
82%
positive this week, sorted automatically

“Line moved slow on Friday, fifteen minutes for a drip.”

AAnonwait-time

“New almond croissant is unreal. Please never take it off.”

JJake D.pastries

Voice measures the customers who had feelings.

Why blipwav

“Back window seat mid-morning is the best working spot in town.”

AAnonambience

“Matcha here is noticeably better. Not too sweet, tastes like matcha.”

PPriyamatcha
9s
average clip · longest was 19s

“Staff still get my name right every time. That's the whole thing.”

EElenaloyalty

“Love the new playlist, whoever picks the music has great taste.”

AAnonambience

“Bathroom out of soap again. Small thing, but I noticed.”

MMarcusfacility
Why voice

Surveys measure the customers who had time.
Voice measures the ones who had feelings.

3%
Survey response rate

97 of 100 are gone by the time your email lands.

5s
Lowest-friction feedback there is

Typing costs effort. Speaking costs nothing.

1-tap
From spoken to posted

Drafted, copied, Google's composer open.

FAQ

Questions we expected.

No. They scan your QR or tap an NFC tag, the record page opens in their browser, and they talk. Works on any modern phone.
Nowhere. We transcribe in memory and discard the recording, only the transcript is stored. Playback is synthesised on the fly. We don't sell or train on your data.
Our AI classifies each clip. Constructive criticism gets a drafted review; profanity, personal attacks, or defamation route to a private screen instead of your public profile.
It drafts the review, copies it to the customer's clipboard, and deep-links them into Google's composer. One paste and they're done.
Free for your first 3 months, everything included. After that we set pricing together, based on your actual usage and feedback. No surprise bills.
Yes, built around the Privacy Act, Australian Consumer Law, and Spam Act. Clear disclosure before recording; deletions honoured within 30 days. Full terms in the footer.
Transcription handles ~100 languages and returns the original. The review-rewriter is English-tuned today.
Ready when you are

Your customers already know what's broken.
Give them five seconds to tell you.

Sign up in under a minute, print your QR, and watch the first voice land in your inbox before the lunch rush.