Terms of Use & Privacy Policy

This document sets out the terms on which Blip (“Blip”, “we”, “us”) provides a voice-feedback platform to businesses (“Owners”) and their customers (“Customers”), and how we handle personal information under Australian law.

By using Blip — either as an Owner (creating an account and receiving feedback) or as a Customer (recording a voice clip on a Blip-powered page) — you agree to these terms. If you do not agree, please do not use the service.

Blip lets a business place a QR code or link where its customers can record a short voice clip. We transcribe the audio in memory, optionally classify it and rewrite it into a publishable review, and deliver the text to the Owner's private inbox. We do not retain the audio recording itself. When the Owner taps play in their dashboard, we synthesise speech from the stored transcript on the fly using a third-party text-to-speech service; that audio is generated fresh on each play and is not cached.

The service is currently offered as a minimum viable product (MVP) and is provided on an “as-is” basis while we continue to improve it.

Blip is operated from Australia. For any question, complaint, or privacy request, please email the Owner whose QR code you scanned in the first instance, or contact us at hello@blip.fm. We aim to respond within 30 days, as required by the Australian Privacy Principles.

When you tap the microphone on a Blip page and record a clip, we collect:

• The audio you record (typically 5 to 30 seconds). We process it in memory just long enough to produce a transcript, then discard it. We do not store voice recordings.
• A written transcript of that audio, generated by an automated speech-recognition service. This is what we keep.
• Any first name or contact detail (e.g. phone number) you voluntarily enter on the preview screen. These fields are optional — you can leave them blank.
• Technical data: a device-type estimate, a preferred language, and the time of recording. We do not collect a persistent user ID, your location, or any advertising identifier.

If the Owner has enabled the “Google Review” feature, we also send the transcript to a third-party AI model to draft a polished version. You remain in control — the draft is shown to you, you can edit it, and you choose whether to paste it into Google's review composer.

Your transcriptis shared with the Owner of the business you recorded feedback for. It becomes part of that business's private inbox. Your audio recording is notshared because it isn't kept. When the Owner plays back a clip in their dashboard, the audio they hear is synthetic speech generated on the fly from the transcript via a third-party text-to-speech service. Blip does not publish your feedback, and we do not show it to other businesses.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you — namely your transcript, any drafted review, the optional name and phone you supplied, and the technical metadata listed above. We do not hold your audio recording.
• Correct or update information that is inaccurate.
• Request deletionof your transcript and any drafted review from a specific business's inbox. Email us or the business directly and we will delete it within 30 days.
• Withdraw consent to future use of your transcript for AI-generated review drafts.
• Complainto us if you think we've mishandled your information. If you're unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We do not knowingly collect feedback from children under 13. If you believe a child has submitted a clip, contact us and we will delete the resulting transcript and any related data.

When you create an Owner account, you represent that you run or legitimately act for the business you sign up. You agree to:

• Display the Blip QR code or link only in places where customers can reasonably expect to be invited to leave feedback.
• Use transcripts and drafted reviews only to understand and respond to customer feedback, and not for marketing, resale, or onward disclosure to third parties.
• Comply with the Spam Act 2003 (Cth) if you contact customers who leave their details. Don't message them without consent and always provide a clear unsubscribe option.
• Honour reasonable deletion requests from customers within 30 days under the Privacy Act, whether or not you are strictly covered by the Act's small-business exemption.
• Not attempt to re-identify anonymous customers from their transcripts, and not use the on-demand text-to-speech playback in any way that a reasonable customer would find deceptive (for example, by passing synthetic audio off as the customer's actual voice).
• Only use the Google Review pipeline for feedback you genuinely received. Do not fabricate, solicit, or incentivise reviews — this would violate Google's policies and Australian Consumer Law provisions on misleading conduct (sections 18 and 29 of the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

If you do not comply with these obligations we may suspend or terminate your account without refund.

Blip uses third-party AI services to transcribe audio and draft reviews. These services process the data we send them under their own terms. We have chosen providers that commit to not using customer data to train their public models, to the best of our knowledge at the time of writing.

Blip also uses an AI classifier to decide whether a customer's clip contains content that would damage the business if posted publicly (profanity, personal attacks, defamatory claims). This decision is not final — Owners can switch the classifier off, and Customers can still choose to post their raw transcript as a Google review from the escape link on the apology screen.

AI systems make mistakes. Treat transcripts and drafted reviews as a starting point, not an authoritative record.

What we store. Transcripts, AI-drafted reviews, customer-supplied first names and phone numbers (when given), and the technical metadata listed in section 3. These live in our backend (currently on infrastructure based in Australia or the nearest available region). Access is limited to the Owner of the relevant business and to Blip staff on a need-to-know basis. We use industry-standard practices including password hashing (scrypt), HTTPS, and HTTP-only session cookies.

What we don't store. The original audio recording. Customer voice clips are processed in memory (transcribed and discarded with the request), never written to persistent storage. Owner playback is regenerated on demand: when an Owner taps play, we synthesise speech from the stored transcript via a third-party text-to-speech service and stream it back. The synthetic audio is not cached server-side and not retained after the playback session.

We retain transcripts and drafted reviews for as long as the Owner's account is active. If an Owner closes their account or asks us to delete the data, we do so within 30 days (backups may take longer to cycle out). Customers can ask for their own transcript to be deleted at any time.

If we suffer a data breach that would be likely to result in serious harm, we will notify affected individuals and the OAIC as required by the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988.

Our third-party providers may process data outside Australia (for example, in the United States). These include the speech-recognition service we use to produce the transcript, the AI rewriter that drafts the Google review, and the text-to-speech service that synthesises Owner playback. By using Blip you consent to this cross-border disclosure for the limited purposes of transcription, review-drafting, and on-demand playback. We take reasonable steps to ensure these providers handle the data consistently with the APPs.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot lawfully be excluded. Our liability for failures of non-major consumer guarantees is, where the law allows, limited to re-supplying the service.

To the maximum extent permitted by law, Blip excludes any other warranty, express or implied, about uptime, accuracy of transcripts, or fitness for any particular commercial purpose. The service is provided on an “as-is” basis.

Blip is currently offered free while in MVP. We will give Owners at least 14 days' written notice before introducing paid plans, and you may close your account at any time from Settings or by emailing us. Paid features, when introduced, will be covered by a separate billing page.

We may update these terms from time to time. Material changes will be announced by email to Owners and by an in-app notice. Continuing to use Blip after an update means you accept the new terms.

These terms are governed by the laws of New South Wales, Australia. Any dispute arising under these terms is subject to the non-exclusive jurisdiction of the courts of New South Wales.